Denny Vadakkan’s primary focus as Theorem’s vice president of client relations is finding just the right solutions to unlock productivity and profit for our clients’ thorniest technology challenges.
Organizations’ problems are always complex, especially when it comes to government services or entrenched legacy systems at a long-standing company. It takes a particular type of person with an especially determined mindset to see these challenges through to a solution that not only works but delights. Danny Vadakkan is that type of person.
“I love solving complex problems,” Denny says, “and I get satisfaction when I see the results benefit our client’s end-users.”
Denny learned early on the benefits of flexibility and resourcefulness from his experiences adapting to new environments and new people every few years. He talks about how he’s never lived in the same place for more than four years because his father worked in government services, so the family moved around the southern part of India a lot during his childhood, starting in Kerala. After earning his Master’s degree in computer applications at the University of Madras in Chennai, Denny moved to the United States and continued that same familiar nomadic trend as his father had, living and working in multiple states, including stints in Georgia, Texas, Minnesota, New York, and New Jersey.
For the past nine years, though, Denny has settled down and now considers Dallas his home base. He enjoys a quiet family life with his wife and two daughters, going to the park or the lake, playing tennis, and watching movies. His extensive and diverse academic, social and professional experiences here and abroad, reinforced by his computer and consulting background, are what fuel his creativity and success in driving business development through effective technological solutions that benefit all kinds of people.
While there are other companies that service this particular type of technology consulting niche, what sets Denny and his team at Theorem apart from the crowd is his dedication to detail and thorough understanding of individual client processes and how to make them better.
Denny stresses that every client’s needs are unique and the challenges they face are just as distinctive. For example, he and his team were able to successfully help client BSI where other companies had failed. When BSI was locked out of its legacy systems and required help with a modernization plan, Denny and the rest of the team at Theorem took a deep discovery dive, interviewed end-users, and studied competitive products to get to the root of the company’s problem and articulate the best solutions available.
Denny and his team collaborated with the client, searched out the real challenges they were facing, then studied interdependencies between various projects, and through that found opportunities to help them improve their customer service and seamlessly integrate with various other systems within their legacy platforms.
“In any problem, there will be multiple different solutions,” he adds, “but what we want to look at is what is the most impactful outcome for the client. What solution will make their business better and their end-user experience better?”
Last year, Theorem began focusing more attention on government services; Denny handles design thinking, digital transformation, and coaching.
We are just getting started,” Denny says, “and we have a long way to go. We are expertizing in the government services space and developing solutions for large enterprises, private clients with better user experiences, and automation.”
In dealing with government agencies and organizations, online processes are sometimes redundant and cumbersome, leaving users to wonder, “Why are they doing this?”. Compared to public companies, government websites don’t typically offer the same user-friendly and -focused experiences. Denny looks to change that.
“There are massive opportunities for advancement in these spaces because many of the systems are outdated and not up to the level of customer satisfaction or user experience that people expect. Our aim is to bring the kind of experience Big Tech provides to their end-users into the government space,” Denny concludes. “And we want to provide similar innovation at the government organization level as well.”